Torus services: We are continue to experience a high demand for repairs, resulting in longer waiting times for non-emergency repairs.  We are working hard to fix this, apologise for any inconvenience and thank you for your patience.

Duplicate Rents issue (17 May): Post Office, PayPoint & online secure Internet rent payers - we are here to help if you are struggling find out more here

Homes for Ukraine Scheme: Information for Torus customers considering offering a room in your home to a Ukrainian refugee – more.


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BT Relay UK Service

BT Relay UK - free service for deaf, hard-of-hearing and speech-impaired 

If you need to contact us via the phone, including our emergency out of hours (0800 678 1894), and you are deaf, hard-of-hearing, or speech-impaired, you can use the free BT service Relay UK

Just install the free App on your smartphone, tablet, or computer, you can download the app here.

The Relay UK service itself is free. You'll only pay your normal charges for the calls you make.

You can contact the Torus Customer Hub with none emergency issues (Mon - Fri, 8am-5pm) on 0800 678 1894, using the Relay UK this service.  You can also contact them via email or through the website.





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Benefits and Money Advice

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Rent & Payments

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Repairs & Online Services

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