Torus services: We are continue to experience a high demand for repairs, resulting in longer waiting times for non-emergency repairs.  We are working hard to fix this, apologise for any inconvenience and thank you for your patience.

Duplicate Rents issue (17 May): Post Office, PayPoint & online secure Internet rent payers - we are here to help if you are struggling find out more here

Homes for Ukraine Scheme: Information for Torus customers considering offering a room in your home to a Ukrainian refugee – more.

 
 
 

Our homes

Everything you need to know about renting, buying and living in our homes

Who to contact if you have problems with ants, mice and pests
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Find out what behaviour we consider to be anti-social and how to report it
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What to do if you're not satisfied with our services
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If someone's actions are unreasonable here's what you should do
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Controlling condensation and preventing mould
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Want to alter your home? Here's what you need to know
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Who is responsible for looking after your garden?
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What steps do you need to take if a tenant dies?
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How do we maintain our green spaces and communal areas?
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Dos and don'ts for water safety
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Let our employment get to work and help you find a job
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Looking for a job where you can make a difference? Why not work for us?
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We are able to let some of our home directly. Here's how this works
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Benefits and Money Advice

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Rent & Payments

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Repairs & Online Services

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Our homes