Torus services: We are continue to experience a high demand for repairs, resulting in longer waiting times for non-emergency repairs.  We are working hard to fix this, apologise for any inconvenience and thank you for your patience.

Duplicate Rents issue (17 May): Post Office, PayPoint & online secure Internet rent payers - we are here to help if you are struggling find out more here

Homes for Ukraine Scheme: Information for Torus customers considering offering a room in your home to a Ukrainian refugee – more.


Benefits and Money Advice

What is the Benefit Cap?

There’s a limit to the total amount of benefit you can get. This is called the benefit cap.


The benefit cap amount for our area is:

  • £384.62 per week (£20,000 a year) if you’re in a couple, whether your children live with you or not
  • £384.62 per week (£20,000 a year) if you’re single and your children live with you
  • £257.69 per week (£13,400 a year) if you’re single and you don’t have children, or your children don’t live with you


You’re not affected by the cap if you or your partner work, and either of the following apply:

  • you or your partner receive or are eligible for Working Tax Credit
  • you or your partner get Universal Credit, and your household income is more than £520 a month after tax and National Insurance


You are not affected by the benefit cap if you, your partner or children receive:

  • Disability Living Allowance (DLA) or the Personal Independence Payment (PIP)
  • Attendance Allowance (AA)
  • The support component of employment and support allowance (ESA)
  • Industrial injuries benefits
  • War widows' or war widowers' pension
  • Carer's allowance
  • Carer’s element of universal credit
  • Guardian's allowance

The benefit cap affects the following benefits:


Check mark in a speech bubble

Benefits and Money Advice

House with speech bubble containing a question mark

Rent & Payments

Adjustable wrench with an exclamation mark

Repairs & Online Services

House with heart in the middle

Our homes