MONDAY 16 MAY 2022: Possible Delays (Repairs): Unfortunately, we are experiencing a temporary disruption in our repairs IT systems which may impact on some elements of our repairs service. The problem may also mean that you struggle to get through on the 0800 number due to increased call volumes, please try again later if not an emergency.  We assure you that we are working to resolve the issue and apologise for any inconvenience.

DUPLICATE RENTS ISSUE – UPDATED 16 May: Post Office, PayPoint & online secure Internet rent payers - we are here to help if you are struggling find out more here

Homes for Ukraine Scheme: Torus wants to support those of you who may be considering offering a room in your home to a Ukrainian refugee through the government's Home for Ukraine scheme – information for Torus residents.


Benefits and Money Advice

I need money advice

If you're having trouble making ends meet there's no need to struggle alone.  

Here are just some of the ways our money advice team regularly help customers:

Income maximisation

The team can:

  • Check that you’re not missing out on financial help and are claiming all the benefits available to you
  • Help with new benefit applications
  • Help with grant applications
  • Help with applications for Discretionary Housing Payment (DHP)


Reducing Outgoings

The team will help:

  • Reduce any repayments you’re charged if your benefits have been overpaid
  • Find ways to lower your energy and utility bills


Short Term Support

We can also provide:

  • Food vouchers
  • Help with applications for support with gas and electricity
  • Help to get short term benefit advances


We can refer you to:

  • Our employment service
  • Digital support
  • Debt advice agencies
  • Credit Unions and basic bank accounts


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Benefits and Money Advice

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Rent & Payments

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Repairs & Online Services

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Our homes