MONDAY 16 MAY 2022: Possible Delays (Repairs): Unfortunately, we are experiencing a temporary disruption in our repairs IT systems which may impact on some elements of our repairs service. The problem may also mean that you struggle to get through on the 0800 number due to increased call volumes, please try again later if not an emergency.  We assure you that we are working to resolve the issue and apologise for any inconvenience.

DUPLICATE RENTS ISSUE – UPDATED 16 May: Post Office, PayPoint & online secure Internet rent payers - we are here to help if you are struggling find out more here

Homes for Ukraine Scheme: Torus wants to support those of you who may be considering offering a room in your home to a Ukrainian refugee through the government's Home for Ukraine scheme – information for Torus residents.


Benefits and Money Advice

Foodbank vouchers

If you and your family are struggling because of debt, unemployment or homelessness there are lots of ways we can help as an organisation, so please don't hesitate to get in touch.

We know that more and more people are finding it difficult to make ends meet but no-one should have to go hungry.

One of the more immediate ways we can help is to provide vouchers for the local foodbank, where you can collect food parcels that should last at least 3 days.

Getting a voucher

Please contact the Torus Tenancy Sustainment Team who can provide you with a voucher. Each area has their own team, email yours directly on:

Or call 0800 678 1894 and ask to speak to the Duty Tenancy Sustainment Officer for your area.

Find out about Foodbank locations on your local Foodbank Website:

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