Torus services: We are continue to experience a high demand for repairs, resulting in longer waiting times for non-emergency repairs.  We are working hard to fix this, apologise for any inconvenience and thank you for your patience.

Duplicate Rents issue (17 May): Post Office, PayPoint & online secure Internet rent payers - we are here to help if you are struggling find out more here

Homes for Ukraine Scheme: Information for Torus customers considering offering a room in your home to a Ukrainian refugee – more.


Benefits and Money Advice

Foodbank vouchers

If you and your family are struggling because of debt, unemployment or homelessness there are lots of ways we can help as an organisation, so please don't hesitate to get in touch.

We know that more and more people are finding it difficult to make ends meet but no-one should have to go hungry.

One of the more immediate ways we can help is to provide vouchers for the local foodbank, where you can collect food parcels that should last at least 3 days.

Getting a voucher

Please contact the Torus Tenancy Sustainment Team who can provide you with a voucher. Each area has their own team, email yours directly on:

Or call 0800 678 1894 and ask to speak to the Duty Tenancy Sustainment Officer for your area.

Find out about Foodbank locations on your local Foodbank Website:

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