MONDAY 16 MAY 2022: Possible Delays (Repairs): Unfortunately, we are experiencing a temporary disruption in our repairs IT systems which may impact on some elements of our repairs service. The problem may also mean that you struggle to get through on the 0800 number due to increased call volumes, please try again later if not an emergency.  We assure you that we are working to resolve the issue and apologise for any inconvenience.

DUPLICATE RENTS ISSUE – UPDATED 16 May: Post Office, PayPoint & online secure Internet rent payers - we are here to help if you are struggling find out more here

Homes for Ukraine Scheme: Torus wants to support those of you who may be considering offering a room in your home to a Ukrainian refugee through the government's Home for Ukraine scheme – information for Torus residents.


Benefits and Money Advice

Coronavirus (COVID-19) – Impacts on Universal Credit & DWP Updates

Updated: October 2021

Covid-19 and claiming benefits

Universal Credit and other benefits – up to date information from DWP

The DWP have a dedicated page which provides information about coronavirus and claiming benefits.  It provides updated information on changes the government has brought in to support people who are already claiming benefits, need to claim benefits, or are at risk of losing their job. 

You can also get help with managing your money with the DWPs ‘How to manage your Universal Credit claim’ guide.’

Please check this page regularly for updates.

Support for those affected by the end of the Universal Credit £20 a week uplift

In response to the pandemic, a temporary £20 a week increase to Universal Credit (UC) payments was introduced. 

The scheme officially ended on 6 October with each UC claimant  will notice the change at different times depending on when they receive payments.

We want to make sure that you know, that if you are affected by the reduction, that we are here to help and support you.  

Please do not struggle alone, we have dedicated teams here to help you and your family.

Click here to find what support is available and how we can help.

End of the Furlough Scheme

Furlough, the Governments ‘Job Retention Scheme’ ended on the 30 September 2021. 

We understand these are uncertain and worrying times for many of our customers and know that lots of people are struggling financially and Torus are here to help.

Let us help if you are affected by these changes?
If these changes will affect your income, your job, redundancy or if you’re facing money issues at the moment, then do not struggle alone, we are here to help, so please contact us for help and support.  

We have dedicated teams to help you with:

  • Paying your rent – working with you to reach a solution.
  • Maximising your income and budgeting.
  • Getting into or closer to employment, including.
  • Improving your skills and accessing training – help to improve your job options
  • Benefits advice and application support.
  • Sustaining your tenancy – support to get back on track

Click here to find what support is available and how we can help.


If you are worried about money, paying your rent or are struggling, click here to find out more about help and support.

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