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Torus services: We are continue to experience a high demand for repairs, resulting in longer waiting times for non-emergency repairs. We are working hard to fix this, apologise for any inconvenience and thank you for your patience.
Duplicate Rents issue (17 May): Post Office, PayPoint & online secure Internet rent payers - we are here to help if you are struggling – find out more here.
Homes for Ukraine Scheme: Information for Torus customers considering offering a room in your home to a Ukrainian refugee – more.
Applying for a rented home in St Helens
In St Helen you can apply for one of our homes using the Under One Roof website or directly from Torus
COVID-19 services: Applying for a home and allocations
Under One Roof is still available to people to register at www.u-1-r.co.uk, with extensive safety practices in place for viewings and sign-ups.
We will continue to carry out face-to-face appointments where a virtual appointment is not an option and appointments will be kept to a minimum. Offices have been re-designed to be COVID-safe.
Torus properties will continue to be advertised in the normal way and you will be able to place bids for any that you may be interested in and are eligible for. You will be contacted if your bid is successful.
COVID-19 services: Applying for a home and allocations
Under One Roof is still available to people to register at www.u-1-r.co.uk, with extensive safety practices in place for viewings and sign-ups.
We will continue to carry out face-to-face appointments where a virtual appointment is not an option and appointments will be kept to a minimum. Offices have been re-designed to be COVID-safe.
Torus properties will continue to be advertised in the normal way and you will be able to place bids for any that you may be interested in and are eligible for. You will be contacted if your bid is successful.
- 1. Rent through Under One Roof
- Proof of identity and address for everyone who will be living with you
- Proof of your national insurance number
- Details of your household income and savings
- A reference from your current landlord (if appropriate)
- Your support plan (if you have one)
- 2. Rent Directly from Torus
- An affordable rent with no hidden extras or big deposits
- A reliable repair service
- An online customer portal for complete control
- How to apply
- Homes are let on a first come first served basis. If you see a property you’re interested in, click the button to ‘express your interest’.
- Proof of your identity
- Your National Insurance Number
- Details of you household income and savings
- We’ll then check your details and, if everything’s in order, arrange to show you the property.
You can apply for one of our homes using the Under One Roof website. This is St Helens housing allocations scheme.
You’ll need to register and complete an online application form, you will then be able to bid on suitable properties.
Find a home through the Under One Roof Website.
How to apply for a home using Under One Roof:
Step 1 – Getting ready
Moving home can be expensive, especially if you’re setting up home for the first time.
We don’t charge big deposits or fees, but we may ask you to pay at least one week’s rent in advance, even if you’re on housing benefit.
We advise putting money to one side to cover these expenses.
Step 2- Applying
If you’re interested in renting a home from us, you’ll need to register with Under One Roof, St Helens Council’s choice based lettings scheme.
Step 3 – Bidding
Properties are advertised on the Under One Roof website each week. You can bid on up to 3 properties that you are eligible for. This is called a bidding cycle.
When the weekly bidding cycle is closed, a short list is created for each property. We are then sent the details of person who should be considered for each property. This is known as a nomination.
We’ll let you know if you’re nominated and we’ll ask you to provide the following within 48 hours:
Step 4 - Affordability
If you are nominated for one of our homes, we will be in touch and check your circumstances and income. We check that the amount of rent you need to pay is affordable based on the total money coming into your home.
As long as the property is affordable, suits your needs and you don’t have a history of rent arrears or anti-social behaviour, you are likely to be offered it.
Step 5 – Viewing
Once all our checks are complete, we’ll arrange an appointment to show you the property.
If you accept the property, we’ll get it ready and arrange a time for you to sign a tenancy agreement. After this, you'll get your keys and can move in!
How to rent a home directly from Torus:
Most of our homes are let through Under One Roof, St Helens Council’s choice based lettings scheme, but we do let a small percentage of our homes directly to prospective customers.
These properties are advertised on our website and Zoopla. They’re updated regularly so it’s worth checking back.
What you get:
If your expression of interest is the first thing we receive, you’ll then be asked to provide some further information including:
If you accept the property, we’ll get it ready and arrange a time for you to sign a tenancy agreement. After this you’ll get your keys and can move in!
You can apply for one of our homes using the Under One Roof website. This is St Helens housing allocations scheme.
You’ll need to register and complete an online application form, you will then be able to bid on suitable properties.
Find a home through the Under One Roof Website.
How to apply for a home using Under One Roof:
Step 1 – Getting ready
Moving home can be expensive, especially if you’re setting up home for the first time.
We don’t charge big deposits or fees, but we may ask you to pay at least one week’s rent in advance, even if you’re on housing benefit.
We advise putting money to one side to cover these expenses.
Step 2- Applying
If you’re interested in renting a home from us, you’ll need to register with Under One Roof, St Helens Council’s choice based lettings scheme.
Step 3 – Bidding
Properties are advertised on the Under One Roof website each week. You can bid on up to 3 properties that you are eligible for. This is called a bidding cycle.
When the weekly bidding cycle is closed, a short list is created for each property. We are then sent the details of person who should be considered for each property. This is known as a nomination.
We’ll let you know if you’re nominated and we’ll ask you to provide the following within 48 hours:
- Proof of identity and address for everyone who will be living with you
- Proof of your national insurance number
- Details of your household income and savings
- A reference from your current landlord (if appropriate)
- Your support plan (if you have one)
Step 4 - Affordability
If you are nominated for one of our homes, we will be in touch and check your circumstances and income. We check that the amount of rent you need to pay is affordable based on the total money coming into your home.
As long as the property is affordable, suits your needs and you don’t have a history of rent arrears or anti-social behaviour, you are likely to be offered it.
Step 5 – Viewing
Once all our checks are complete, we’ll arrange an appointment to show you the property.
If you accept the property, we’ll get it ready and arrange a time for you to sign a tenancy agreement. After this, you'll get your keys and can move in!
How to rent a home directly from Torus:
Most of our homes are let through Under One Roof, St Helens Council’s choice based lettings scheme, but we do let a small percentage of our homes directly to prospective customers.
These properties are advertised on our website and Zoopla. They’re updated regularly so it’s worth checking back.
What you get:
- An affordable rent with no hidden extras or big deposits
- A reliable repair service
- An online customer portal for complete control
- How to apply
- Homes are let on a first come first served basis. If you see a property you’re interested in, click the button to ‘express your interest’.
If your expression of interest is the first thing we receive, you’ll then be asked to provide some further information including:
- Proof of your identity
- Your National Insurance Number
- Details of you household income and savings
- We’ll then check your details and, if everything’s in order, arrange to show you the property.
If you accept the property, we’ll get it ready and arrange a time for you to sign a tenancy agreement. After this you’ll get your keys and can move in!
Support to apply online
If you are struggling to apply online please contact the Torus Under One Roof team on 0800 678 1894.
If you are a Torus tenant or a member of their household, you can get support to get online and use a computer/device through our charitable arm, Torus Foundation, find out more here.
Our customers are welcome to visit our reception areas to access the PCs to submit the online applications, however at the moment these remain closed due to COVID-19.
Support to apply online
If you are struggling to apply online please contact the Torus Under One Roof team on 0800 678 1894.
If you are a Torus tenant or a member of their household, you can get support to get online and use a computer/device through our charitable arm, Torus Foundation, find out more here.
Our customers are welcome to visit our reception areas to access the PCs to submit the online applications, however at the moment these remain closed due to COVID-19.