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Torus services: We are continue to experience a high demand for repairs, resulting in longer waiting times for non-emergency repairs. We are working hard to fix this, apologise for any inconvenience and thank you for your patience.
Duplicate Rents issue (17 May): Post Office, PayPoint & online secure Internet rent payers - we are here to help if you are struggling – find out more here.
Homes for Ukraine Scheme: Information for Torus customers considering offering a room in your home to a Ukrainian refugee – more.
Applying for a rented home in Liverpool
COVID-19 services: Applying for a home and allocations
Property Pool Plus is still available to people to register at www.propertypoolplus.org.uk/ and applications will be processed as normal, with extensive safety practices in place for viewings and sign-ups.
We will continue to carry out face-to-face appointments where a virtual appointment is not an option and appointments will be kept to a minimum. Offices have been re-designed to be COVID-safe.
Torus properties will continue to be advertised in the normal way and you will be able to place bids for any that you may be interested in and are eligible for. You will be contacted if your bid is successful.
COVID-19 services: Applying for a home and allocations
Property Pool Plus is still available to people to register at www.propertypoolplus.org.uk/ and applications will be processed as normal, with extensive safety practices in place for viewings and sign-ups.
We will continue to carry out face-to-face appointments where a virtual appointment is not an option and appointments will be kept to a minimum. Offices have been re-designed to be COVID-safe.
Torus properties will continue to be advertised in the normal way and you will be able to place bids for any that you may be interested in and are eligible for. You will be contacted if your bid is successful.
- Register an application
- Choose a property
- Bid for a home
- Exchange your home
Homes for rent in Liverpool, Knowsley, Sefton, Wirral, Runcorn or Widnes are advertised online through a Choice Based Letting Scheme, known as Property Pool Plus, the Liverpool Council housing allocations scheme.
The Property Pool Plus website gives you all the information you need about how to:
Click the logo below to register your account:
If your application is accepted you will be contacted and can then start to bid for up to three properties per week.
All applications must be made online via www.propertypoolplus.org.uk.
Support to apply online
If you are struggling to apply online please contact the Torus Property Pool Plus team on 0800 678 1894.
If you are a Torus tenant or a member of their household, you can get support to get online and use a computer/device through our charitable arm, Torus Foundation, find out more here.
Our customers are welcome to visit our reception areas to access the PCs to submit the online applications, however at the moment these remain closed due to COVID-19.
Homes for rent in Liverpool, Knowsley, Sefton, Wirral, Runcorn or Widnes are advertised online through a Choice Based Letting Scheme, known as Property Pool Plus, the Liverpool Council housing allocations scheme.
The Property Pool Plus website gives you all the information you need about how to:
- Register an application
- Choose a property
- Bid for a home
- Exchange your home
Click the logo below to register your account:
If your application is accepted you will be contacted and can then start to bid for up to three properties per week.
All applications must be made online via www.propertypoolplus.org.uk.
Support to apply online
If you are struggling to apply online please contact the Torus Property Pool Plus team on 0800 678 1894.
If you are a Torus tenant or a member of their household, you can get support to get online and use a computer/device through our charitable arm, Torus Foundation, find out more here.
Our customers are welcome to visit our reception areas to access the PCs to submit the online applications, however at the moment these remain closed due to COVID-19.