Torus services: We are continue to experience a high demand for repairs, resulting in longer waiting times for non-emergency repairs.  We are working hard to fix this, apologise for any inconvenience and thank you for your patience.

Duplicate Rents issue (17 May): Post Office, PayPoint & online secure Internet rent payers - we are here to help if you are struggling find out more here

Homes for Ukraine Scheme: Information for Torus customers considering offering a room in your home to a Ukrainian refugee – more.

 
 
 

My tenancy

We offer a number of services to ensure that you are able to live in a home that is kept to a decent standard in a place where you can live in peace and comfort.

You will sign a tenancy agreement when you become one of our tenants, which is a legal contract between you and your landlord, Torus 62 Limited.  Your tenancy agreement details our responsibilities to you and your responsibilities to us. You must keep to the terms and conditions of your tenancy.

A Neighbourhood Officer will be designated to look after your area and you can get help from them if you have any issues with your tenancy. You can find out who your Neighbourhood Officer is here.

Email us at info@torus.co.uk if you have any questions about your tenancy agreement.