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MONDAY 16 MAY 2022: Possible Delays (Repairs): Unfortunately, we are experiencing a temporary disruption in our repairs IT systems which may impact on some elements of our repairs service. The problem may also mean that you struggle to get through on the 0800 number due to increased call volumes, please try again later if not an emergency. We assure you that we are working to resolve the issue and apologise for any inconvenience.
DUPLICATE RENTS ISSUE – UPDATED 16 May: Post Office, PayPoint & online secure Internet rent payers - we are here to help if you are struggling – find out more here.
Homes for Ukraine Scheme: Torus wants to support those of you who may be considering offering a room in your home to a Ukrainian refugee through the government's Home for Ukraine scheme – information for Torus residents.
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Leaseholders
Leaseholders
As a Leaseholder you will have bought the lease to live in your home for a number of years details of which are in your Lease. Leaseholders have usually purchased the lease on an apartment but will not own the land surrounding their home or the building it is in.
The service charge paid by leaseholders covers their contribution to the upkeep costs of communal areas, the structure of the building, and other specific services. As a Leaseholder you will not be charged for, or entitled to, general housing management services (such as responsive repairs to your home).
We will consult all Leaseholders who pay a service charge on all aspects of the delivery of the services that affect their home and community. We encourage Leaseholders to take an active role in monitoring the standards of service received.
To speak to our Leaseholder Team call 0800 678 1894.
or E-mail: leaseholderteam@torus.co.uk.
Leaseholder Insurance
Leaseholders are required as a condition of the lease to have buildings insurance with us. View the full summary of the Leaseholder Insurance Cover for more information.
If you are not sure of your rights as a leaseholder the Leasehold Advisory Service (LEASE) can help you. If you cannot find the answer to your question on their website at www.lease-advice.org you can call one of their trained specialist lawyers on 020 7374 5380 for FREE legal advice. The service is government funded and completely free to you.
Leaseholders Information
Leaseholders
As a Leaseholder you will have bought the lease to live in your home for a number of years details of which are in your Lease. Leaseholders have usually purchased the lease on an apartment but will not own the land surrounding their home or the building it is in.
The service charge paid by leaseholders covers their contribution to the upkeep costs of communal areas, the structure of the building, and other specific services. As a Leaseholder you will not be charged for, or entitled to, general housing management services (such as responsive repairs to your home).
We will consult all Leaseholders who pay a service charge on all aspects of the delivery of the services that affect their home and community. We encourage Leaseholders to take an active role in monitoring the standards of service received.
To speak to our Leaseholder Team call 0800 678 1894.
or E-mail: leaseholderteam@torus.co.uk.
Leaseholder Insurance
Leaseholders are required as a condition of the lease to have buildings insurance with us. View the full summary of the Leaseholder Insurance Cover for more information.
If you are not sure of your rights as a leaseholder the Leasehold Advisory Service (LEASE) can help you. If you cannot find the answer to your question on their website at www.lease-advice.org you can call one of their trained specialist lawyers on 020 7374 5380 for FREE legal advice. The service is government funded and completely free to you.