MONDAY 16 MAY 2022: Possible Delays (Repairs): Unfortunately, we are experiencing a temporary disruption in our repairs IT systems which may impact on some elements of our repairs service. The problem may also mean that you struggle to get through on the 0800 number due to increased call volumes, please try again later if not an emergency.  We assure you that we are working to resolve the issue and apologise for any inconvenience.

DUPLICATE RENTS ISSUE – UPDATED 16 May: Post Office, PayPoint & online secure Internet rent payers - we are here to help if you are struggling find out more here

Homes for Ukraine Scheme: Torus wants to support those of you who may be considering offering a room in your home to a Ukrainian refugee through the government's Home for Ukraine scheme – information for Torus residents.


Our policies

We have a range of individual policies covering different aspects of our business. These policies underline our approach in key areas

Information to download and read
Complaints and Compliments Policy
Excessive Use and Unreasonable Behaviour Policy
Tenancy Policy
Neighbourhoods Policy
Anti Social Behaviour Policy
Safeguarding Adults Policy
Modern Slavery Act Statement
Anti Fraud Policy and Response Plan
Whistleblowing Policy
Anti Bribery Policy
Anti Money Laundering Policy
Probity Policy
Rechargeable Repairs Policy
Torus Competition Rules