Torus services: We are continue to experience a high demand for repairs, resulting in longer waiting times for non-emergency repairs.  We are working hard to fix this, apologise for any inconvenience and thank you for your patience.

Duplicate Rents issue (17 May): Post Office, PayPoint & online secure Internet rent payers - we are here to help if you are struggling find out more here

Homes for Ukraine Scheme: Information for Torus customers considering offering a room in your home to a Ukrainian refugee – more.


Our policies

We have a range of individual policies covering different aspects of our business. These policies underline our approach in key areas

Information to download and read
Complaints and Compliments Policy
Excessive Use and Unreasonable Behaviour Policy
Tenancy Policy
Neighbourhoods Policy
Anti Social Behaviour Policy
Safeguarding Adults Policy
Modern Slavery Act Statement
Anti Fraud Policy and Response Plan
Whistleblowing Policy
Anti Bribery Policy
Anti Money Laundering Policy
Probity Policy
Rechargeable Repairs Policy
Torus Competition Rules