Our shared ownership solutions could make it more affordable.
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If you or someone you know is over 55 and needs a little more support at home, we may be able to help.
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MONDAY 16 MAY 2022: Possible Delays (Repairs): Unfortunately, we are experiencing a temporary disruption in our repairs IT systems which may impact on some elements of our repairs service. The problem may also mean that you struggle to get through on the 0800 number due to increased call volumes, please try again later if not an emergency. We assure you that we are working to resolve the issue and apologise for any inconvenience.
DUPLICATE RENTS ISSUE – UPDATED 16 May: Post Office, PayPoint & online secure Internet rent payers - we are here to help if you are struggling – find out more here.
Homes for Ukraine Scheme: Torus wants to support those of you who may be considering offering a room in your home to a Ukrainian refugee through the government's Home for Ukraine scheme – information for Torus residents.
We are committed to operating with honesty, integrity and accountability
We aim to create an open and transparent environment for our colleagues, customers and suppliers.
As a non-profit organisation, we inspire qualities of selflessness, integrity, objectivity, accountability, openness, honesty and leadership. These qualities are embedded in the Group and form part of the induction process for new starters and refresher training for colleagues.
We have recently reviewed our Fraud Policy and Fraud Response Plan. Our stance, which is led from the Board at the top of the organisation, is a zero tolerance approach to any kind of fraud and we provide clear guidance on how to raise any concerns. Fraud, Whistle Blowing, Anti-Bribery and Probity policies are in place to provide a framework within which the group can operate.
For more information please contact Peter Fieldsend, Chief Finance and Commercial Director, by emailing: peter.fieldsend@torus.co.uk or call 0800 678 1894.
You can report fraud, money laundering or any other suspicious behaviour:
By phone 0800 678 1894
By email info@torus.co.uk
In writing 4 Corporation Street
St Helens
Merseyside WA9 1LD
We aim to create an open and transparent environment for our colleagues, customers and suppliers.
As a non-profit organisation, we inspire qualities of selflessness, integrity, objectivity, accountability, openness, honesty and leadership. These qualities are embedded in the Group and form part of the induction process for new starters and refresher training for colleagues.
We have recently reviewed our Fraud Policy and Fraud Response Plan. Our stance, which is led from the Board at the top of the organisation, is a zero tolerance approach to any kind of fraud and we provide clear guidance on how to raise any concerns. Fraud, Whistle Blowing, Anti-Bribery and Probity policies are in place to provide a framework within which the group can operate.
For more information please contact Peter Fieldsend, Chief Finance and Commercial Director, by emailing: peter.fieldsend@torus.co.uk or call 0800 678 1894.
You can report fraud, money laundering or any other suspicious behaviour:
By phone 0800 678 1894
By email info@torus.co.uk
In writing 4 Corporation Street
St Helens
Merseyside WA9 1LD