Our shared ownership solutions could make it more affordable.
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If you or someone you know is over 55 and needs a little more support at home, we may be able to help.
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Torus services: We are continue to experience a high demand for repairs, resulting in longer waiting times for non-emergency repairs. We are working hard to fix this, apologise for any inconvenience and thank you for your patience.
Duplicate Rents issue (17 May): Post Office, PayPoint & online secure Internet rent payers - we are here to help if you are struggling – find out more here.
Homes for Ukraine Scheme: Information for Torus customers considering offering a room in your home to a Ukrainian refugee – more.
Local Offers set out our promises to tenants about the services we provide.
We regularly monitor performance to make sure these standards are achieved.
Each quarter we publish information on how we are performing in each heartland against the service standards to enable you to scrutinize our performance.
Download your copy here:
St Helens
Warrington
Liverpool
If you would like to get involved in helping us to review and improve services please contact the Torus Tenant Voice team by emailing tenantvoice@torus.co.uk or calling 0800 678 1894.
Find out more about Tenant Voice here.
We regularly monitor performance to make sure these standards are achieved.
Each quarter we publish information on how we are performing in each heartland against the service standards to enable you to scrutinize our performance.
Download your copy here:
St Helens
Warrington
Liverpool
If you would like to get involved in helping us to review and improve services please contact the Torus Tenant Voice team by emailing tenantvoice@torus.co.uk or calling 0800 678 1894.
Find out more about Tenant Voice here.